TERMS AND CONDITIONS

1 General

The providers of the site www.mäklarhuset.se (“the Site”) are Mäklarhuset Real Estate Sweden AB, corp. i.d. no. 556552-1381, Vädursgatan 6, 412 50 Göteborg (“Mäklarhuset”).

The terms “we, our, and us” below shall refer to Mäklarhuset. 

By visiting the Site or creating an account on the Site, you agree to these at any time applicable terms and conditions ("Terms and conditions") and hereby certify that the information you provide about yourself is correct.

We are entitled to unilaterally amend these Terms and Conditions. Any changes we make will come into effect no earlier than 30 days after the adjusted Terms and Conditions have been made available to you on the Site. You always have the right to terminate your Account on the Site at any given time. 

2 OUR SERVICES

Our ambition is to provide the Site with clear information about past, ongoing and upcoming sales of private homes, commercial premises, vacation homes, plots and farms that we convey (“Objects”) and which we choose to present on the Site. If you do not find a specific Object that you are looking for, please contact us and inform us about this, and we will do our utmost to present the Object for you. All of our Objects are not featured on the Site. Our aim is that the information on the Site should be accurate and up-to-date, that all features should be available, and that you who monitor Objects continuously will receive relevant monitoring results delivered to your e-mail or other channel you selected in accordance with the search criteria you specified. Should there be any missing information, incorrect information about availability or failure of monitoring, please contact us in any of the following ways, see paragraph 12 and we will do our utmost to resolve the situation.

By visiting our Site you will be able to access information collected on the Site about our Objects. You can also see bids submitted to the Objects if we choose to show them, sign up for our newsletter and get advantageous deals from us and our partners. 

You can also have an account on the Site that gives you the opportunity to create monitoring and manage monitored Objects, book views, track and participate in bidding, and follow sales (“the Account”). The Account can either be created by yourself directly on the Site, by one of our brokers on your behalf or automatically when you ask one of our partners to provide us with your information. Once your Account has been created, we will send you an e-mail to confirm the creation of the Account. You will also receive your eventual monitoring results delivered to you via e-mail or other channel you selected when registering the Account. If you book a view, you will be contacted by a broker via email, text or phone for further information about the view. 

Your Account is valid until you cancel it. You can terminate your Account by signing into the Account on the Site or by contacting us in any of the following ways, see paragraph 12. You cannot terminate the Account if you are in the middle of an ongoing real estate business, have a booked view or are participating in a bidding. By logging into your Account, you can change or end your monitoring of Objects. In the event that your request to change or terminate a monitoring of an object will be in the midst of our process of sending out our monitoring results, we may not be able to stop the monitoring result from being sent to you. To cancel a booked view, you have to notify the responsible broker via email, text or phone call.

3 AVAILABILITY

Our goal is that the Site and the Account shall always work satisfactorily for you as a user, but the Site and the Account are delivered as they are and with the quality they have. We will however always do our best to ensure that our services work as well as possible for you as a user. 

4 SYSTEM REQUIREMENTS

To be able to use the Site or the Account via your computer, mobile phone or tablet, the system you use must meet certain requirements. See more about these requirements here: 
https://www.maklarhuset.se/kakor

In order for the Site or the Account to work optimally, you also need to have your computer, mobile phone or tablet set up to allow cookies (see more about our cookies usage under paragraph 6 below).

5 PERSONAL DATA

Mäklarhuset and the service providers who process personal data for Mäklarhuset, so called Data processors will process your personal data in accordance with applicable law, including the EU General Data Protection Regulation. See more about our and our service providers’ processing of your personal data https://www.maklarhuset.se/personuppgiftspolicy

6 COOKIES

We use cookies on the Site. Learn more about our cookies usage here: https://www.maklarhuset.se/kakor

7 COMPLAINTS

The Consumer Services Act (”Konsumenttjänstlagen”) gives a consumer the right to return a service/lodging a complaint regarding a service within three years, alternatively – if we should act grossly negligently or in violation of good faith and fair dealing – within ten years, provided that the service was incorrect at the time of delivery. The Consumer Services Act is not directly applicable to such intellectual property services as Mäklarhuset provides, however its general principles of law, such as the rules on complaints, are applied. If you experience any malfunction of the site or account when using any of our services, please contact us as soon as possible, see paragraph 12.

Please note that you must leave a message with us about the complaint within “reasonable time” after you discover the error, otherwise you will lose your right to claim it. If you message us within two months of discovering the error, you have acted within ”reasonable time”. 

8 DAMAGES

Mäklarhuset is liable for damage suffered as a result of errors in the Site or the Account, provided that Mäklarhuset cannot show that the error is due to an obstacle outside Mäklarhuset’s control, which Mäklarhuset could not reasonably have foreseen at the conclusion of the agreement, not overcome or avoided its consequences.

Mäklarhuset’s liability does not cover compensation for loss in business activities. 

9 INTELLECTUAL PROPERTY RIGHTS

9.1 Right to texts, images and other content on the Site

All material contained on the Site and the Account, such as text, images, photos, drawings, videos, files, graphics, music or other material (”Content”), is protected by copyright. Mäklarhuset holds all rights to the Site, Content and the Account and you may not dispose of these rights without our consent. This means that you may not produce copies of it or make it available to the public in original or altered condition without our consent. All Objects we broker and present on the Site constitute a database that we also hold the right to and which you therefore require our consent to have the right to use. Names, contact information, and other information about our real estate agents is personal data. There are strict requirements for how personal data may be processed in order to be compatible with the law. 

9.2 Trademarks and marketing

Mäklarhuset holds all the rights to the trademarks that Mäklarhuset uses, such as MÄKLARHUSET, FÖRBEREDD, MÄKLARHUSET SMART and MÄKLARHUSET KOMMERSIELLA. You may not use these trademarks or confusingly similar trademarks in business activities without Mäklarhuset’s consent. This means that you do not have the right to use Mäklarhuset’s trademarks on your own website, either on its own or as a part of a presentation(s) of Objects on the Site. 

We invest a great deal of time and energy in the Site and in presenting ourselves, our business and the Objects that we broker in the best, clearest and most informative way possible. You do not have the right to use the Site, the Content, our trademarks or our presentations of Objects without our consent or in a manner that leads to a risk that it appears as if there is a commercial connection between you and Mäklarhuset when this is not the case. It may be considered as breach of the Marketing rules to use someone else’s protected material to market your own business.
 

9.3 Use of our intellectual property rights without our permission

We will take action against anyone who, without our consent, infringes on our intellectual property rights, who violates the marketing rules or who uses our real estate agent’s personal data in violation of data protection rules.

10 LINKS

You may link to the Site, provided that you have received our permission in advance. You may also need permission from other right holders in order to have the right to link to the Site.

The Site and the Account may contain links or linked content to other websites that are not under our control. We provide these links to be able to offer you relevant information and favourable offers from us and our partners. 

We are not responsible for the link or the linked content from the Site to external websites or for privacy protection, functionality or content on the external websites.

11 APPLICABLE LAW AND DISPUTES

Swedish law shall be applicable to these General Terms and Conditions. 

Should you be dissatisfied with any of our services, you are welcome to contact us through any of the methods listed below, see paragraph 12. If we are unable to agree, there is a dispute. Any disputes that we do not succeed in resolving on our own shall finally be decided by a Swedish court of law. 

As a consumer, you have the possibility to turn to the National Board for Consumer Disputes (ARN) to have a dispute with a business owner tried. Your complaint to the National Board for Consumer Disputes shall be made in writing to www.arn.se or Box 174, 1010 23 Stockholm. You can also use the online platform for complaints you can find at the EU-commission’s webpage: http://ec.europa.eu/odr. We do not undertake to participate in alternative dispute resolution processes, but will take a final decision on this issue in the event of a dispute.

12 CUSTOMER SERVICE

You are always welcome to contact us
- via e-mail [email protected]
- via our local real estate offices whose contact information can be found at https://www.maklarhuset.se/maklare
- by writing a letter to us at Vädursgatan 6, 412 50 Gothenburg.